FAQ

We cover a wide range of printing needs, from digital and litho printing to large-format prints like banners and posters. We also do specialty finishes like foil stamping, embossing, and laminating to give your project that extra touch!

Getting a quote is easy! You can send us an email to smile@inc-dot.com or through our website inquiry form. Just provide some details about your project—like the product type, quantity, size, and any special finishes—and we’ll get back to you with a tailored quote.

Turnaround times vary based on the size and type of your project. For standard jobs like business cards or flyers, we usually need about 3-5 working days. For larger or more complex projects, it may take a bit longer. If you’re on a tight deadline, let us know—we’ll do our best to help!

Absolutely! We’ll provide a digital proof for you to review before we go to print. And for bigger or more detailed projects, we can also arrange a printed proof to make sure you’re happy with everything.

We're proud ISO 9001 accreditation holders meaning we are committed to providing you with excellent service.

Of course! Our talented design team is here to assist with anything from tweaking your current design to creating something totally new. Whether you have a clear idea or need some inspiration, we’re ready to bring your vision to life.

We can work with a variety of formats, but we recommend sending print-ready files as PDF, AI, EPS, or high-res JPEG or PNG. Not sure if your file is good to go? No worries—our design team is happy to check it over for you.

Absolutely, caring about our planet is one of our core values! We offer several eco-friendly options, including recycled paper stocks and sustainable printing processes to help reduce our environmental footprint.

We are ISO 14001 accredited which focuses on environmental systems to achieve this by mapping out a framework that a company or organisation can follow to set up an effective environmental management system.

Definitely! We can print on a variety of materials including vinyl, fabric, and plastic - anything from banners to window stickers. We also have a variety of partner companies that can produce pretty much anything you'd like, so feel free to ask!

If you need to make any changes, just get in touch with us as soon as you can! If your order hasn’t gone to print yet, we’ll do our best to make the adjustments. If printing has already started, changes may not be possible or could incur additional costs.

Yes! We have a range of packages that combine design and print services to give your business a cohesive and professional look. From business cards and promotional materials, to full brand guidelines tailored exclusively for your company, our packages are designed to save you time and money.

We offer delivery across the UK, with costs varying based on the size, weight, and destination of your order. Our main delivery suppliers are YDL and Royal Mail however if you’re local to us, feel free to pop in and collect your order at no extra charge!

We are more than happy to take payment in any form you like. We can handle BACS transfers, PayPal, credit cards, cheques and good old fashioned coin. Please contact our finance department if you'd like to be invoiced or simply want to set up a client account. We're always on hand to address all your concerns and requests.